LICENSE RENEWALS MQA processed 212,576 renewal applications in Quarter Three, which is 61.8% more than last quarter. The majority of renewal applications were processed online (98.2%), and qualified applicants were renewed in less than one day on average (0.2 days)–a 71.4% decrease in processing time compared to this time last quarter. Measure: The average number of days to process a renewal application for a qualified applicant. Definition: The average number of days to renew a license for health care practitioners and facilities from receipt of the completed application through approval. Goal: One day. Figure 2: Average Time to Process a Renewal Application for a Qualified Applicant M.O.D.E. INSPECTIONS This quarter, a total of 189 new M.O.D.E. inspections were completed within 4.4 days on average, which is well below the target goal of 10 days. Measure: The average number of days to complete a M.O.D.E. inspection. Definition: The average number of days from the date the facility requests inspection to the date the inspection is completed. This measure does not include those facilities that request a delay in inspection. Goal: 10 days. Figure 3: Average Days to Complete a New M.O.D.E. Inspection Q3 • Quarterly Performance Report • FY 2024-25 5
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