ENFORCEMENT AT A GLANCE As required by section 20.43 and Chapter 456, Florida Statutes, MQA ensures that health care practitioners follow the laws and regulations designed to protect public health. To fulfill this responsibility, MQA created the Bureau of Enforcement, which includes the Consumer Services Unit (CSU), Investigative Services Unit (ISU), and Compliance Management Unit (CMU), and partners with Prosecution Services Unit (PSU). These units work together to receive, investigate, inspect, and resolve complaints about health care practitioners and facility owners. This quarter, MQA received 6,822 complaints against health care practitioners, 58% of which were submitted digitally through the Florida Health Complaint Portal. As the central intake for all complaints, CSU took 7.4 days on average to process a complaint this quarter. Investigators and analysts collaborated to identify, analyze, coordinate, and monitor complaints against health care practitioners with possible repeated serious violations that could cause danger to the public’s health, safety, and welfare. Of the cases evaluated this quarter, 2,634 cases were found legally sufficient, meaning that, if found true, these cases showed potential violations of Florida Statutes or Rules. The Department or boards designated probable cause panels to determine sufficient evidence in 299 cases, bringing formal charges against licensed practitioners, whereas no probable cause was found in 754 cases. Practitioners’ licenses were restricted or suspended in 94 cases where the complaints posed imminent threats to the public via Emergency Order. MQA also completed 13.9% more investigations compared to this time last quarter (or 2,048), further demonstrating its success in protecting the public. Figure 5: Complaints Received Figure 6: Number of Open Cases 4,920 4,785 6,491 1,426 CMU PSU ISU CSU OPEN CASES 17,622 12 82 EMERGENCY ORDERS ISSUED 94 EROs ESOs Figure 7: Emergency Orders Issued Q3 • Quarterly Performance Report • FY 2024-25 7
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