19 Annual Report and Long-Range Plan | Fiscal Year 2022-23 Enforcement The Consumer Services Unit (CSU), Investigative Services Unit (ISU), and Compliance Management Unit (CMU) investigate complaints involving regulated health care practitioners. Together, these units comprise the Bureau of Enforcement, which collaborates with the Prosecution Services Unit (PSU) to enforce appropriate Florida Statutes, rules, and laws (Figure 7). Figure 7: Enforcement Process Explained Informal Board Hearing (No Dispute) Board Hearing Waived (No Dispute) DOAH Hearing Settlement for Board Approval Full Board Action and Deposition Administrative Complaint Filed Final Order Imposing Discipline Filed Election of Rights Appeal Procedures Compliance Monitoring Complaints Received Analysis Citation Issued Attorney Review Probable Cause Review Complaint Closed Mediation Referral Investigation Prosecution Disputed Emergency Action Dismissal (No Probable Cause) Non-Disputed Final Order Probable Cause Legally Non- Sufficient
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