Annual Report and Long-Range Plan | Fiscal Year 2022-23 20 CSU represents the first step in the enforcement process, receiving all complaints submitted to MQA and determining if there is legal sufficiency for further review. In other words, if the allegations made in the written and signed complaint are found to be true and in violation of recognized standards of practice, the complaint will be deemed legally sufficient, and the subject of the complaint (or their attorney) will be provided with a copy of the complaint. Complaints with legal sufficiency indicate a potential violation of Florida Statutes or administrative rules, and are forwarded to ISU for investigation. MQA received 45,352 complaints in FY 2022-23, which is among the greatest number of complaints recorded when compared to other years (Figure 8). More than onethird of the complaints received were against registered nurses (or 30.3%), and over 5,000 cases were deemed to be legally sufficient. As the investigative arm of MQA, staff within ISU’s 11 investigative services regions serve the public by investigating legally sufficient complaints against health care practitioners and facilities, conducting routine facility inspections, and stopping unlicensed activity. MQA completed 5,246 investigations in FY 2022-23, found 1,577 cases of probable cause (compared to the 3,165 cases of no probable cause), and received the greatest number of unlicensed activity complaints over the last five years at 1,186. Figure 9: Investigative Services Regions Figure 8: Total of Complaints Received As the investigative arm of MQA, staff within ISU’s 11 investigative services regions serve the public by investigating legally sufficient complaints against health care practitioners and facilities, conducting routine facility inspections, and stopping unlicensed activity. MQA completed 5,246 investigations in FY 2022-23, found 1,577 cases of probable cause (compared to the 3,165 cases of no probable cause), and received the greatest number of unlicensed activity complaints over the last five years at 1,186.
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