5 Annual Report and Long-Range Plan | Fiscal Year 2022-23 As you’ll see in the coming pages, we firmly believe that the success of MQA comes from the passionate people who share our mission, embody our core values, and seek our vision every day. I am proud of MQA’s work in streamlining the licensing, enforcement, and information processes to benefit Florida’s health care applicants, practitioners, and consumers. Together, we are making a meaningful difference for the Floridians we serve. Jennifer L. Wenhold, MSW, CPM Division Director Since 2021, I have been honored to serve the state of Florida as the Director of MQA, where we strive to ensure excellence, efficiency, responsiveness, and innovation for its health care applicants, practitioners, and consumers. From introducing e-licensing as a new licensure experience for practitioners to delivering an AI-powered renewal process for nurses, I am proud to report that MQA combined the dedication of many talented employees to pursue forward-thinking, practitioner-focused innovations. This operational excellence helps MQA carry its commitment to Florida’s practitioners and allows them to focus attention on the delivery of care. In addition to conducting licensure and enforcement duties, practitioners and consumers rely on MQA to be informed on the changing dynamics of evolving professions. Throughout the year, MQA staff participated in the exchange of information and best practices with various partners, ranging from law enforcement officials and health care associations to board and council members, licensure compact states, and other state agencies. These expectations underscore the importance of our work and the opportunities we have to make a difference in the lives of Floridians and the communities where they live and work. To build on our successes and ensure MQA remains a leader in health care regulation, it is vital that we inspire our talent to be innovative and intentional in addressing existing and future challenges. With this sentiment, MQA began revisiting its strategic plan, which was last established in 2019, to better reflect strategies informed by current regulatory trends, board and council member feedback, and employee input. MQA distributed an online survey to solicit board and council member feedback, hosted a long-range planning meeting with Board and Council Chairs, Vice Chairs, and industry partners, conducted an environmental scan of the strengths, weaknesses, opportunities, and threats impacting MQA, and drafted new strategic goals and objectives that propel us to achieve our vision of becoming the healthiest state in the nation. Message from the Division Director
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