Annual Report and Long-Range Plan | Fiscal Year 2022-23 6 EXECUTIVE SUMMARY Florida’s population has increased by 1.9 percent since 2021, which makes it the fastest-growing state in the nation. With a population that is rapidly expanding, MQA is tasked with ensuring that the 1.4 million Florida health care practitioners can get to work and stay working with little delay in credentialing. In FY 2022-23, MQA not only met but exceeded its key performance measures. MQA issued 128,184 initial licenses to health care practitioners and processed over 610,000 renewal applications for licensure. The Bureau of Enforcement received 45,352 complaints and issued 200 emergency orders in response to serious violations. Finally, as a leading state agency harnessing artificial intelligence (AI) technology in service to its customers, MQA’s Virtual Agent, ELI, has fielded over 509,000 voice calls and more than 224,000 web chats. 5,361 5,246 19,441 1,104 561 Florida’s population has increased by 1.9 percent since 2021, which makes it the fastest-growing state in the nation.
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