MQA Quarterly Performance Report

Q2 • Quarterly Performance Report • FY 2023-24 7 M.O.D.E. INSPECTIONS Ensuring massage therapy, optometry, dentistry, and electrolysis practitioners work in safe, sterile environments aligned with their profession's standards is the objective of M.O.D.E. inspections. These inspections occur periodically throughout a facility's lifespan or upon inspection requests. In Quarter Two, MQA completed inspections within 5.6 days on average, maintaining efficient performance below the 10-day goal. Measure: Average number of days to complete a M.O.D.E. inspection. MASSAGE ESTABLISHMENTS OPTICAL ESTABLISHMENTS DENTAL LABORATORIES ELECTROLYSIS FACILITIES Definition: The average number of days from the date the facility requests inspection to the date the inspection is completed. This measure does not include those facilities that request a delay in inspections. Goal: 10 days. 5.6 Days Inspection Average Figure 3: Average Days to Complete a M.O.D.E. Inspection

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