ACCOUNTABILITY - We perform with integrity. Streamlining Health Care Background Checks through Partnerships In Quarter Three, MQA collaborated to integrate the Department’s background screening processes within the Agency for Health Care Administration (AHCA) background screening system, the Clearinghouse. Through increased access to the Clearinghouse, MQA will soon offer a faster, more user-friendly way to retain fingerprints to health care practitioners who require background screening services by centralizing the fingerprint retention and background checks into the Clearinghouse. As a result, health care practitioners can spend less time completing administrative tasks needed to retain their license and more time delivering quality customer care. Reviewing New Pharmacy Compounding Rules and Inspection Process In February, the Florida Board of Pharmacy’s Special Sterile Compounding Subcommittee (the Subcommittee) reviewed amendments to rule 64B16-27.797, Florida Administrative Code, effective November 2023. The amendments comply with the revised Standards of Practice for Compounding Sterile Products and Chapters of the United States Pharmacopeia. The updated regulation enhances the safety and effectiveness of these compounds by setting strict preparation and dispensation standards. During the meeting, executive staff explained the inspection process and responded to questions from meeting participants. Overall, the meeting highlighted MQA’s comprehensive effort to ensure that sterile compounding practices meet the highest standards of safety and efficacy, benefiting all stakeholders and consumers involved in the compounding process. RESPONSIVENESS - We achieve our mission by serving our customers and engaging our partners. System Success: MQA’s Enhanced Online Complaint Portal Boosts Consumer Engagement and Efficiency More than 2,000 complaints have been received through MQA's Online Complaint Portal this quarter, which is four times more than were received prior to the improvements made in September 2023. Through system success like this, MQA is streamlining the complaint intake process. The change accommodates a shift in communication preference by customers from phone to online submissions through a more accessible digital platform that significantly increases the ease with which consumers can file complaints to the Department of Health. To learn more about the complaint process, visit FloridaHealth.gov/licensing-and-regulation/ enforcement/index.html. Q3 • Quarterly Performance Report • FY 2023-24 4
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