ACCOUNTABILITY - We perform with integrity. (APRN) protocols, the complaint and investigative process, autonomous practice, and declaratory statements. The Board provided an overview of nursing regulation in Florida, insights into its relationship with the National Council of State Boards of Nursing (NCSBN), and recent legislative and rulemaking efforts. Cross-Departmental Modernization Efforts The Bureau of Emergency Medical Oversight (BEMO) is responsible for certifying 911 public safety telecommunicators and overseeing the licensure of more than 81,800 emergency medical technicians and paramedics, over 331 advanced and basic life support agencies, and more than 8,000 emergency medical services (EMS) vehicles. To further the mission of the Florida Department of Health (Department), MQA applied its licensure experience and best practices to collaborate with BEMO to centralize and streamline their EMS application process through the MQA Online Services Portal (the Portal). Previously, applications and associated payment were mailed, processed manually, and returned for review. Now, with the use of the Portal, BEMO-regulated licensees can apply, upload documents, renew licenses, pay fees, and view licensure documents online. This modernization significantly improves application turnaround time and reduces application deficiencies, offering a more efficient and reliable service for practitioners. Enhancing Accessibility: MQA's Commitment to Inclusive Design and Americans with Disabilities Act Compliance Accessibility goes beyond legal requirements; it's a transformative element that enhances everyone's experience, particularly in design. MQA recently conducted a thorough threemonth review of MQA’s 22 regulatory board websites to ensure compliance with the Americans with Disabilities Act (ADA), reflecting its dedication to the ICARE values. As expressed by the MQA Web and Graphic Manager, “[This project] updates our compliance, which is crucial for a government organization. We prioritize our visitors, the public, Floridians, and anyone accessing our websites. Our goal is to ensure a positive experience and demonstrate that we value their input." Q4 • Quarterly Performance Report • FY 2023-24 4
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