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As the Director for the Division of

Medical Quality Assurance (MQA),

it is my pleasure to present our 2014-2015 Annual Report. The report

is organized around our three key processes of licensure, enforcement

and information with an emphasis on mission- and data-driven results.

As the economy continues to grow, Florida has become the privileged

home to an increased health care workforce. The population of

licensed health care practitioners in Florida increased by 15.9

percent since 2010, while the resident population of Florida

increased by only 5.5 percent. To help sustain this growth, MQA

fosters a culture in which decisions are based on data-and future-

focused targets. Our planning efforts have helped ensure we have

aligned resources where they are most needed:

• Over the next two years, there are over 1.15 million health care

professionals who are required to report their continuing education.

The Are You Renewal Ready? campaign began in January 2015 with a

phased rollout, and is tied to renewal deadlines.

• Since the 2012 tragedy when contaminated compounded medicine sickened 25 and

killed seven Floridians with fungal meningitis, the Department and Board of Pharmacy made rule changes to create safer

compounded products. MQA and the Board of Pharmacy held a workshop in October 2015 with more than 300 industry stakeholders

to educate on USP 797 compliance, and the new inspection standards for Florida permitting. Another public workshop is scheduled

for October 2016.

• Florida is at a turning point in solving a controlled substance prescription dilemma. Fourteen thousand one hundred and ninety

two (14,192) pharmacists and 15,816 prescribers were registered in the Prescription Drug Monitoring Program (PDMP) which is

administered by MQA. The PDMP has shown a 61 percent decrease in doctor shopping, and a 20.1 percent decrease in deaths

caused by oxycodone when compared to the last half of 2013.

• MQA’s Unlicensed Activity program protects Florida residents and visitors from the potentially serious and dangerous consequences of

receiving medical and health care services from an unlicensed person. While enforcement remains a top priority, community

outreach, marketing, and education have become critical components of the program’s efforts. We have seen a 72 percent increase

in cease and desists compared to the last fiscal year.

As a Division, we are proud of our focus on mission- and data-driven results. MQA remains committed to understanding the challenges

faced by our health care license applicants, current licensed health care providers and health care consumers. With three bureaus to

steer the division in a unified direction, priorities are given to having a trained customer-focused workforce given technology tools to

make licensing more efficient, to identify regulations that create unnecessary burdens on licensed health care providers, and to protect

Floridians and visitors.

Lucy C. Gee, MS

Division Director