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LONG-RANGE PLAN 2013-2015
MQA Strategy
Provide an efficient licensure process that meets
statutory requirements
MQA Strategy
Recruit, hire, and retain skilled and motivated employees
that exemplify DOH’s mission, vision and values
Service to Customers and Community
Goal: Expeditiously license health care
professionals who meet statutorily mandated
standards of competency
Workforce Development
Goal: Attract, recruit, retain a competent
credentialed workforce
FY 14-15
FY 13-14
FY 12-13
FY 11-12
3.76
4.94
0.27
0.44
Average number of days to
process a renewal application for a
qualified applicant
Percent of overall employee satisfaction
*FY14-15 is a baseline year due to
modifications to survey
FY 14-15*
69.68%