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MQA Q4 2015 - 2016
BALANCED SCORECARD MEASURES
This section highlights three measures from MQA’s Balanced Scorecard that the division uses
to track its strategic long-range plan. It includes short- and long-range goals and performance
measures, and helps the executive management team monitor progress toward the goals. Three
measures were identified as critical components of MQA’s strategic priorities. They are: average
number of days to process a renewal application for a qualified applicant, average number of days
to issue an initial license for a qualified applicant, and the percent of sterile compounding pharmacy
inspections without serious deficiencies.
This measure calculates the average number of days to renew a license for health care
professionals and facilities. The measure includes electronic renewal applications that are
processed online and paper renewal applications that are processed through the U.S. mail. This
measure does not include delinquent renewals. For practitioners who renew their license online,
the measure includes the average number of days from the date the transaction was initiated
online to the date the renewal application was approved. For practitioners who renew their
license by mail, the measure includes the average number of days from the date the renewal fee
is received in its entirety (e.g. the batch received date in the cash batch header) to the date the
renewal application is approved. If a deficiency letter was sent, the measure is adjusted to the
number of days from the date the renewal fee and/or documents are received in their entirety
to the date the first deficiency letter was sent plus the number of days from the renewal cleared
letter to the application approved date.
No action steps are currently needed to improve performance.
MEASURE:
Average number of days to process a renewal application for a qualified applicant.
INITIATIVE:
TARGET:
1 Day
DEFINITION:
LICENSE
RENEWAL
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Data source:
MQA Licensing and Enforcement Information Database System (LEIDS).