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MQA Q3 2014 - 2015
3
I
NNOVATION
C
OLLABORATION
A
CCOUNTABILITY
R
ESPONSIVENESS
E
XCELLENCE
This section showcases MQA employees who provide services
that impact job creation and economic growth and affect
access to health care services. Our excellent customer service
and dedication to improving quality and efficiency are often
recognized by our customers: license applicants, health care
practitioners and health care consumers. We uphold the values
of the Department -- Innovation, Collaboration, Accountability,
Responsiveness and Excellence – and are pleased to share some
of the good work done this quarter.
George Johnson, a Regulation Specialist with the mental health counselor profession,
has found a way to keep up with the 28 percent increase in applications for this
field. Board Executive Director Sue Foster wrote: “George has done an excellent job
finding a way to email his applicants before they call him, so that 99 percent of his
time is spent processing applications.” This dedication has helped Floridians get to
work faster and also represents the Department in a positive light. One of George’s
customers said they were encouraged by his excellent customer service and stated
that they were not “used to this level of treatment, especially from
government agencies.”
MQAs Web Support Services redesigned the flhealthsource.gov website and
relaunched the popular website January 2 – it had more than 180,000 visitors in
December. The team gathered data from surveys and analytical tools from the past
six months to determine the new design, and in response added a drop-down menu
with options for providers, consumers and continuing education. Other new features
include a CE/CME renewal calendar that lists upcoming license expiration dates by
profession and an easily accessible search of the Florida Boards and Department
Regulated Professions.
Sue Foster, Executive Director of the Board of Dentistry, attended a national meeting of
the Commission on Dental Competency Assessments (CDCA) in Orlando January 8 -10.
This organization is responsible for administration of clinical examinations for dental
and dental hygiene candidates in 46 states. The Florida Board of Dentistry recently
approved further streamlining of the current licensure process to allow candidates to
take the laws and rules exam through the CDCA at Prometric Centers across the U.S.,
which should expedite licensure for dentists and dental hygienists so they may
begin working.
Accomplishments
We search for creative solutions and manage resources wisely.
INNOVATION