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MQA Q3 2014 - 2015 6

Michelle Hawkins, with the Board of Medicine, received recognition for her excellent

customer service skills as she assisted an applicant with a licensing process that

lasted several months. The applicant said Ms. Hawkins was very helpful and polite

through the entire licensing process and wrote, “She (Michelle) promptly answered all

emails and telephone calls and was knowledgeable about the documents that were

needed.” Ms. Hawkins upholds the Department’s values of responsiveness

and accountability.

Michael Dean, Regulatory Specialist II, assisted a Florida native and military member

in the U.S. Army master of social work program who was gathering information for

his eventual return to civilian life. “I know in this day and age of tight budgets that

everyone is overworked and folks don’t normally have a lot of time to go the extra mile

for people. Mr. Dean has done just that for me. … I feel very well prepared to move

onto the next phase of my career largely because he has made me feel at ease with

the process.” Mr. Dean demonstrates a consistent commitment to providing expert

service to Floridians.

At the Board of Chiropractic Medicine’s office retreat on March 6, 2015, Savada

Knight, Kelly Woodward, and Keri Meany gave a presentation to encourage the staff

to get involved in the Department’s Healthiest Weight initiative. The team provided

staff with a brochure containing information on body mass index, suggested healthy

snacks, and exercises that can be performed at their desks to help stay active during

the work day. In addition, they provided each staff member with an apple to help kick

start healthy snacking and gave live demonstrations of some suggested exercises. At

the end of the presentation, the team took a pledge to become healthier, and many

staff members followed by making their own Healthy Promises.

“I wanted to inform you of the great customer service I received from Marquita

Walker. She quickly responded to my phone calls and e-mails regarding the

necessary paperwork I needed to submit in order to be able to sit for the PT boards.

This was an extremely stressful time for me since my graduation date was so close

to the application deadline. I am sure this was an extremely busy time for her as well

since it was so close to the deadline. I truly appreciate the time she took to respond

to my e-mails and to also keep me updated on my status. Ms. Walker also made

my day even better by sending me an e-mail titled “Making your Day!” in which she

congratulated me on passing my law exam and informed me that I would be receiving

my license soon. It has been a pleasure communicating with Ms. Walker and she has

made meeting all of the requirements needed for licensure an experience I will never

forget.” – Stefania Jarvis

We promote quality outcomes through learning & continuous

performance improvement.

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