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MQA Q3 2014 - 2015 6
Michelle Hawkins, with the Board of Medicine, received recognition for her excellent
customer service skills as she assisted an applicant with a licensing process that
lasted several months. The applicant said Ms. Hawkins was very helpful and polite
through the entire licensing process and wrote, “She (Michelle) promptly answered all
emails and telephone calls and was knowledgeable about the documents that were
needed.” Ms. Hawkins upholds the Department’s values of responsiveness
and accountability.
Michael Dean, Regulatory Specialist II, assisted a Florida native and military member
in the U.S. Army master of social work program who was gathering information for
his eventual return to civilian life. “I know in this day and age of tight budgets that
everyone is overworked and folks don’t normally have a lot of time to go the extra mile
for people. Mr. Dean has done just that for me. … I feel very well prepared to move
onto the next phase of my career largely because he has made me feel at ease with
the process.” Mr. Dean demonstrates a consistent commitment to providing expert
service to Floridians.
At the Board of Chiropractic Medicine’s office retreat on March 6, 2015, Savada
Knight, Kelly Woodward, and Keri Meany gave a presentation to encourage the staff
to get involved in the Department’s Healthiest Weight initiative. The team provided
staff with a brochure containing information on body mass index, suggested healthy
snacks, and exercises that can be performed at their desks to help stay active during
the work day. In addition, they provided each staff member with an apple to help kick
start healthy snacking and gave live demonstrations of some suggested exercises. At
the end of the presentation, the team took a pledge to become healthier, and many
staff members followed by making their own Healthy Promises.
“I wanted to inform you of the great customer service I received from Marquita
Walker. She quickly responded to my phone calls and e-mails regarding the
necessary paperwork I needed to submit in order to be able to sit for the PT boards.
This was an extremely stressful time for me since my graduation date was so close
to the application deadline. I am sure this was an extremely busy time for her as well
since it was so close to the deadline. I truly appreciate the time she took to respond
to my e-mails and to also keep me updated on my status. Ms. Walker also made
my day even better by sending me an e-mail titled “Making your Day!” in which she
congratulated me on passing my law exam and informed me that I would be receiving
my license soon. It has been a pleasure communicating with Ms. Walker and she has
made meeting all of the requirements needed for licensure an experience I will never
forget.” – Stefania Jarvis
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