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MQA Q4 2014 - 2015
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i
nnovation
C
oLLaBoRation
a
CCoUntaBiLitY
R
ESPonSivEnESS
E
XCELLEnCE
This section showcases MQA employees who provide services
that impact job creation and economic growth and affect
access to health care services. Our excellent customer service
and dedication to improving quality and efficiency are often
recognized by our customers: license applicants, health care
practitioners and health care consumers. We uphold the values
of the Department -- Innovation, Collaboration, Accountability,
Responsiveness and Excellence – and are pleased to share some
of the good work done this quarter.
The Florida Department of Health, American Electrology Association and Prometric
launched registration for the first-ever computer-based testing of prospective
Florida Electrologists on June 12, 2015. This change represents a modern shift
from quarterly, centralized exams, which created delays in completing the licensure
process and additional costs to candidates having to travel to take the paper-based
examination. It is anticipated that this new process will allow candidates to obtain
licensure and began to work in less than half the previous timeframe.
Jennifer Wenhold, MQA Strategic Planning Services Manager, met with the Florida
Department of Veterans’ Affairs Communications Director, Lt. Col. Steve Murray, to
take the armed forces licensing program to the next level. During their brainstorming
session, innovative opportunities were discussed to help honorably-discharged
veterans seek licensure in a health care profession using both expedited licensure
processing and the VALOR program.
In an effort to streamline operations and increase efficiency in business practices,
MQA’s Systems Supports Services, the MQA Applications Development team and CE
Broker established an automated solution to upload compassionate use course data
into LEIDS. The compassionate use file contains the records of practitioners who have
completed the eight hour course required to prescribe medical cannabis. An electronic
solution was also established between MQA and the Office of Compassionate
Use (OCU) to provide this data so the OCU can publish the list on their website for
consumers who are looking for doctors authorized to prescribe this medication.
Accomplishments
We search for creative solutions and manage resources wisely.
innovation
SYSTEMS SUPPORT
SERVICES