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MQA Q4 2014 - 2015
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MQA’s inspection program helped two businesses who were having trouble opening
on time due to errors in their application packets and misunderstandings about
requirements prior to having licenses issued. The inspection program was working
hard to finish up a big year of inspections before June 30, and was able to sort out
the application problems, complete the inspection that same day and get licenses
issued immediately. This means two new Florida businesses and licensed health
care providers are safely available to the public and working on time.
John Woodburn, Government Analyst with MQA’s System Support Services, received
praise from Jason Mundy from the Florida Department of Health’s Bureau of Vital
Statistics in Jacksonville. According to Mr. Mundy the services he has received from
Mr. Woodburn have been excellent. “Before he took over, it was not unusual for us to
wait three business days or more for a response,” Mundy said. “Now we are receiving
our data extraction the same day, which has increased our overall efficiency.”
Joseph Lesho, Program Operations Administrator, for the Board of Chiropractic
Medicine and Clinical Laboratory Personnel, understands the importance of
teamwork and has been a big help to MQA investigators throughout Florida. Mr. Lesho
is often contacted to help with license verification and exemplifies the Department’s
value of responsiveness. One field investigator said Joseph is “always extremely
helpful and quick at responding. He is definitely an asset to your Department and to
the state of Florida.”
Elizabeth Castillo, Investigations Specialist, displays the ICARE value of accountability
by continuously working hard to complete inspections in a timely manner and
providing excellent customer service. For the current year, Ms. Castillo has completed
200 Dispensing Practitioner inspections and 472 Pharmacy inspections for a total
of 679 completed inspections. She is well respected by her colleagues and always
willing to assist her co-workers in any manner she can. Her consistent attention to
detail ensures inspections are done correctly.
We achieve our mission by serving our customers and engaging
our partners.
RESPONSIVENESS
Jutika Maharaj, Government Analyst with MQA’s Web Support Services, and
Cynthia Ritter, Program Operations Administrator for the Board of Dentistry, showed
extraordinary efforts on a late Friday afternoon before the Memorial Day holiday
weekend. Ms. Maharaj and Ms. Ritter were asked to amend the Board of Dentistry
agenda in regard to a highly-publicized case just moments before deadline. With
the pressure of multiple calls to the Department about the case and the seven-day
agenda deadline only moments away, the duo worked hard to ensure everything was
updated and available to the public on time.