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MQA Q4 2014 - 2015 6
Garnet Nevels, Government Analyst II with MQA’s Strategic Planning Services, was
recognized by the American Massage Therapy Association of Florida (AMTA FL) for her
support of the massage therapy profession regarding mandatory renewal scheduled
for August. The AMTA FL formed a Gold Partnership with CE Broker, the official
continuing education tracking system for the Florida Department of Health. Their
members will now receive a $5 discount when subscribing to CE Broker’s
Professional Account.
Alexandra Meredith, Sophia Sutton, Michelle Creque, Shatericka Jackson, Daria
Howard and Melanie Perdue, employees within MQA’s customer contact center, were
announced as Agents of Excellence for the month of May. The contact center provides
front line support to applicants, licensees and health care consumers seeking
information regarding licensure in Florida. The selected agents were recognized for
their efforts in achieving the lowest talk time, the lowest transfer rate and most calls
answered.
LaTosha Wilson, Regulatory Specialist II, with the Bureau of Health Care Practitioner
Regulation serves as a reflection of the Department’s commitment to customer
service excellence. Applicant Michael Brodsky reached out to Executive Director
Sue Foster and stated, “Her (LaTosha) compassion, empathy and extraordinary
degree of professionalism cannot go unnoticed. Natasha exemplifies a genuine
holistic approach in working with those who call upon her; she really cares and her
knowledge base is solid.”
We promote quality outcomes through learning & continuous
performance improvement.
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