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MQA Q1 2015 - 2016
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I
NNOVATION
C
OLLABORATION
A
CCOUNTABILITY
R
ESPONSIVENESS
E
XCELLENCE
This section showcases MQA employees who provide services
that impact job creation and economic growth and affect
access to health care services. Our excellent customer service
and dedication to improving quality and efficiency are often
recognized by our customers: license applicants, health care
practitioners and health care consumers. We uphold the values
of the Department -- Innovation, Collaboration, Accountability,
Responsiveness and Excellence – and are pleased to share
some of the good work done this quarter.
MQA’s Web Support Services announced the launch of the new MQA Help Center this
quarter. The Help Center is a self-service support portal that will support both internal
and external customers via the web while providing a 24/7 support system. The new Help
Center is one of many efforts to streamline operations and increase efficiencies to support
sustainable business practices. Future updates will include a Knowledgebase and Self Help
feature that will provide answers to popular questions and help customers resolve many
issues on their own.
Carla Raby, Regulatory Specialist II, presented information on the pain management
clinic registration and inspection program during MQA’s Lunch and Learn series. Ms.
Raby discussed the establishment and regulatory aspects of the pain management clinic
registration program, including the requirements for registration and inspection, exceptions
to the registration requirements, and compliance issues. After her presentation she
answered questions from field staff and members of the audience about the program.
Ms. Raby’s presentation was an excellent opportunity for MQA staff to gain insight and
knowledge into an important regulatory program implemented to protect the citizens
of Florida.
In an effort to streamline operations and increase efficiency in business practices, MQA’s
Systems Support Services, the MQA Applications Development team and CE Broker
established an automated solution to upload compassionate use course data into MQA’s
Licensing and Enforcement Information Database System (LEIDS). The compassionate use
file contains the records of practitioners who have completed the eight hour course required
to prescribe medical cannabis. An electronic solution was also established between MQA
and the Office of Compassionate Use (OCU) to provide this data so the OCU can publish the
list on their website for consumers who are looking for doctors authorized to prescribe this
medication.
Accomplishments
WEB SUPPORT
SERVICES
SYSTEMS SUPPORT
SERVICES
INNOVATION
We search for creative solutions and manage resources wisely.