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MQA Q1 2015 - 2016
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Marquita Walker, regulatory specialist I with the Board of Medical Therapies, received praise
from the University of Miami, Department of Physical Therapy for her exemplary customer
service. Due to a delay at the University of Miami, many graduates expressed concern they
would not be registered for the July National Physical Therapy Examination. However, Ms.
Walker worked closely with the students to ensure they would remain on schedule. Dr. Neva
Kirk-Sanchez, of the University of Miami stated in a letter that Ms. Walker “exhibited endless
patience with our students, calming and advising them throughout the process with utmost
professionalism, courtesy and expertise.”
Cindy Ritter, program administrator for the Board of Dentistry, assisted Freedom Clinic, USA to
ensure they met the statutory requirements for an event held July 21-24 in Ocala. Ms. Ritter
worked with Ann Burnett, Director of Freedom Clinic, USA, to ensure the proper paperwork
was reviewed and approved for seven participating dentists who were licensed in other
states. The dentists were vetted by Ms. Ritter to ensure public protection. The event had
approximately 3,200 patient encounters with 2,600 occurring in 2.5 days.
On September 12, 2015, Ms. King, program administrator for the Florida Electrolysis Council,
presented “2016 Electrologist Licensure Renewal: Florida Department of Health’s Mandatory
CE Reporting Requirements” at the fall conference of the Electrolysis Society of Florida.
Ms. King provided information on the new continuing education reporting requirements
for electrologists, which may become mandatory during the profession’s next licensure
renewal in May 2016. Topics of the presentation included council-approved categories of
continuing education credit, the integration of CE Broker into the Department’s renewal
system and steps for a successful renewal. Outreach efforts to associations improve lines of
communication between professionals and the Council office. This improved communication,
in addition to the knowledge gained during the presentation, allows professionals to meet
their statutory renewal requirements.
Peggy Taff and Hannah Volz, strategy managers in the Strategic Planning Services unit,
recently facilitated a focus group of MQA employees to assess the results of the Department’s
employee satisfaction survey. The focus group was charged with evaluating the root causes of
employee satisfaction in areas that had a mean rating of 3.75 or lower. Additionally, the focus
group was asked to develop a team charter and action plan to improve in the areas that were
identified. The group will work together to implement the action plan and to improve MQA
employee satisfaction over the next year.
RESPONSIVENESS
We achieve our mission by serving our customers and engaging
our partners.