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MQA Q1 2014 - 2015
As we embark on a new fiscal year, the Division of Medical Quality Assurance
has evaluated its goals and set new targets. In this first quarter, MQA gathered
ideas from top managers and mapped out the strategic Long Range Plan. The
Division started projects that will shape the rest of the year and ultimately help
us better serve health care practitioners, license applicants and health care
consumers.
MQA continues its customer-centric focus. We plan to improve our 95.5 percent
satisfaction rating. In this report, MQA recognizes people who are providing
superior service, because we want to showcase our leaders in this effort. MQA
urges its employees to exemplify the Department of Health’s core values:
Innovation, Collaboration, Accountability, Responsiveness and Excellence. Our
role of regulating health care providers and sharing information with consumers
is integral to the Department’s mission to protect, promote and improve the
health of all people in Florida.
Lucy Gee
MQA Division Director
Director’s Message
Two important initiatives progressed during the first quarter: paperless case management and upgraded sterile
compounding pharmacy inspection procedures, both of which prepare MQA for new federal standards. The
paperless management system went through a pilot program with the central offices and Jacksonville regional
offices in preparation for bureau-wide rollout in October. Senior pharmacists developed a new inspection form to
meet U.S. Pharmacopeial 797 standards, and prepared for a public workshop with stakeholders scheduled
in October.
MQA hosted a meeting with Healthiest Weight Florida liaisons from each board and council to talk about ways
licensed providers can encourage healthy weight practices among their patients and clients. The Bureau also
formed three Six Sigma teams, one tasked with analyzing ways to reduce the days to process a licensure
application, one tasked with analyzing how to reduce the time to issue initial licenses, and the third tasked with
optimizing the board agenda process.
BUREAU OF ENFORCEMENT
BUREAU OF HEALTH CARE PRACTITIONER REGULATION
BUREAU OF OPERATIONS
Bureau Messages
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The Bureau of Operations completed a comprehensive management review of performance measures used by
each bureau, checking requirements and standardizing measures so that MQA can automate 50 percent more
reports by the end of the year. The Bureau also formed a Six Sigma team tasked with analyzing responses to
public records requests to provide more records through online resources.