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MQA Q1 2014 - 2015

National group recognizes service

Jessica Sapp, Program Operations Administrator, Board of Physical Therapy Practice,

received an Outstanding Service Award from the Federation of State Boards of Physical

Therapy (FSBPT) at their annual meeting in September. Ms. Sapp is being honored

in recognition of significant and distinguished contributions to the FSBPT. Ms. Sapp

has been employed with the Board of Physical Therapy Practice office since 2005,

and collaborated with the FSBPT on legislation, rule implementation, and process

improvement initiatives. Her work with this professional group leads to positive impacts

for MQA programs and Florida physical therapists.

Team beats targets on licensing

The Board of Massage Therapy’s license processing team issued licenses to all qualified

applicants within 0.70 days on average in July, and 92.75 percent of those were issued a

license within 1 day, MQA’s target timeframe. The team issued the licenses expeditiously,

despite a staff shortage and implementation of new background screening processes

required by House Bill 1065. Meeting this MQA priority to issue health care practitioner

licenses within one day means licensees got to work faster, a measurable benefit to the

Department and the state.

Executive director serves national role

Board of Nursing Executive Director Joe Baker Jr. was re-elected at-large director for

the National Council of State Boards of Nursing in August, and in September the group

asked him to serve as board liaison to the newly created National Council of State Boards

of Nursing Fraud Detection Committee. The new committee is charged with identifying

types of application fraud state boards have experienced, identifying best practices for

detecting fraud, and developing guidelines for utilization of the Falsified Identity Tracking

System. Baker’s work to stop applicant fraud will improve Floridians’ access to quality

health care.

We promote quality outcomes through learning & continuous

performance improvement.

EXCELLENCE

Our excellent

customer

service and

dedication to

improving quality

and efficiency

are often

recognized by

our customers...