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MQA Q1 2014 - 2015
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I
NNOVATION
C
OLLABORATION
A
CCOUNTABILITY
R
ESPONSIVENESS
E
XCELLENCE
This section showcases MQA employees who provide services
that impact job creation and economic growth and affect
access to health care services. Our excellent customer service
and dedication to improving quality and efficiency are often
recognized by our customers: license applicants, health care
practitioners and health care consumers. We uphold the values
of the Department -- Innovation, Collaboration, Accountability,
Responsiveness and Excellence – and are pleased to share some
of the good work done this quarter.
Healthiest Weight liaisons brainstorm
The Division of Medical Quality Assurance brought together Healthiest Weight
Florida liaisons from 26 health care practitioner boards and councils to share and
strategize ways to involve our professions in the Department of Health’s vision to be
the healthiest state in the nation. Some of the suggestions were as complex as how
to partner with large corporations and research socio-economically deprived areas;
some as simple as how to speak with patients or clients. Participants brainstormed
messaging themes and filmed profession-specific videos that will be posted to board
websites and elsewhere. Those ideas are being pushed forward, and continued
discussions will produce innovative ways to advance public health.
CE awareness campaign steps up
A 5K Fun Run/Walk was held at the Florida Physical Therapy Association Annual
Meeting in Orlando on Sept. 13, the second 5K event sponsored by two Florida
Department of Health initiatives: Healthiest Weight Florida Campaign and “Are You
Renewal Ready?” Campaign. The 5K Fun Run/Walk was held at the Hilton Hotel
with approximately 90 participants, most of whom were members of the Florida
Physical Therapy Association or attending family members. Participants were provided
DOH sponsored T-shirts and promotional items for the Healthiest Weight program
and Renewal Ready campaign, which focuses on educating licensees about new
requirements to certify CE credits for renewal. This 5K Fun Run/Walk brought attention
and support to these two important initiatives.
Paperless enforcement starts with pilot
The Bureau of Enforcement’s Consumer Services Unit started its transition to
paperless case management with a pilot program with the Jacksonville Investigation
Field Office in July. All complaints received by CSU for the Jacksonville area were
scanned into the Division’s imaging repository and worked electronically. The Bureau
plans to convert to the paperless system in the second quarter of fiscal year 2014-
2015 and anticipates a savings in review time and cost of paper, ink and mailing. Last
year the Bureau received more than 15,000 complaints, which were reviewed and
responded to.
Accomplishments
We search for creative solutions and manage resources wisely.
INNOVATION