MQA Quarterly Performance Report 3

Q3 • Quarterly Performance Report 2021-22 5 1. Initial Applications In partnership with 22 regulatory boards and four councils, MQA regulates over 40 health care professions, more than 200 license types, and 10 unique health care facility types through timely professional licensure to support the growth of Florida’s workforce. Licensure regulation also protects practitioners and the public by defining a quality standard of practice including prerequisite knowledge and experience needed of the practitioner to perform the role. While the scope of practice and licensure requirements vary by profession and evolve over time, MQA maintains a goal of one day to process an initial application. Whereas an approved applicant may still be required to pass an examination or satisfy additional requirements prior to licensure, a qualified applicant is one who has met all licensure requirements. MQA continues to measure the average number of days to issue a license for a qualified applicant as one way to assess the efficiency of its licensure process (Figure 1.1). Performance Statistics To maintain an average target goal of one business day to issue a license, MQA streamlined the licensure verification process. Applicants were previously required to send license verifications through the mail from licensing agencies to the Florida board office. Most states charge a fee for this service and because some applicants have to verify their licenses in multiple states, this often resulted in increased fees for the applicant. Concurrently, the application processing times were subject to the delays caused by mail delivery of license verifications. Since most states provide the same information used to verify licensure over the web, staff transitioned to searching for a license verification online prior to requesting one from the applicant. As a result of obtaining license verifications online, MQA was able to reduce the amount of time it took to issue a license to a qualified applicant at no additional cost. Examples in Action Figure 1.1: Average Days to Process an Initial Application Data source: MQA Licensing and Enforcement Information Database System (LEIDS). FY 2016-17 FY 2017-18 FY 2018-19 FY 2019-20 FY 2021-22 Average Days FY 2020-21 0.0 1.0 2.0 3.0 0.5 1.5 2.5 2.1 1.3 1.8 1.4 1.9 1.6 1.9 2.5 2.8 1.9 1.0 1.4 1.6 1.2 0.9 1.2 1.5 1.0 1.2 1.3 0.9 GOAL = One Day 1.0 1.1 Quarter One Quarter Two Quarter Three Quarter Four Indicates Average Time to Process