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MQA Strategy
-
Minimize licensure fees through cost-effective operations
•
Key Activity
- Ensure MQA trust fund maintains a reasonable balance
Measure
- Average cost of a license
MQA Strategy
-
Inform stakeholders and consumers to enable them to make health care
decisions and promote accessible health care
•
Key Activity
- Redesign MQA/Board website
Measure
- Percent of external customers satisfied with services provided by MQA
MQA Strategy
-
Ensure cost-effective regulation
•
Key Activity
- Ensure fees of each profession cover cost of regulating that profession
Measure
- Percent of professions that renewal fees are set no greater than 10% over cost to regulate
• Key Activity
- Develop public records database
2013-2014
2012-2013
2011-2012
Baseline
Target
$58.39
$54.57
$59.46
$72.02
$60
2013-2014
2012-2013
2011-2012
Baseline
Target
95.5%
95.32%
96.82%
93%
95%
2013-2014
2012-2013
2011-2012
Baseline
Target
91% compliant
88% compliant
88% compliant
88% compliant
100%
Service to Customers and Community
Goal:
Assure access to care
Financial and Business Excellence
Goal:
Improve efficiency and effectiveness
DOH Strategic Issue Areas
MQA Strategy
-
Enforce health care standards through timely discipline, education, and remediation of
health care professionals found in violation of the law
•
Key Activity
- Monitor improvements in enforcement activities
Measure
- Average number of days from legal sufficiency to final order for non-priority and non-ULA cases
• Key Activity
- Map and analyze enforcement process
• Key Activity
- Implement paperless enforcement
2013-2014
2012-2013
2011-2012
Baseline
Target
537.7 days
483 days
503 days
503 days
475 days