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MQA Q3 2014 - 2015
Balanced Scorecard Measures
14
This section highlights three measures from MQA’s Balanced Scorecard that the Division uses to track its
strategic Long Range Plan. It includes short- and long-range goals and performance measures and helps the
Executive Management Team monitor progress toward the goals. These three measures were identified as
critical components of MQA’s strategic priorities.
This measure calculates the average number of days to renew a license for health care professionals and
facilities. The measure includes electronic renewal applications that are processed online and paper renewal
applications that are processed through the U.S. mail, but does not include delinquent renewals.
For practitioners who renew their license online, the measure includes the average number of days from the
date the transaction was initiated online to the date the renewal application was approved. For practitioners
who renew their license by mail, the measure includes the average number of days from the date the renewal
fee is received in its entirety (e.g. the batch received date in the cash batch header) to the date the renewal
application is approved. If a deficiency letter was sent, the measure is adjusted to the number of days from the
date the renewal fee and/or documents are received in their entirety to the date the first deficiency letter was
sent plus the number of days from the renewal cleared letter to the application approved date.
No action steps are currently needed to improve performance.
INITIATIVE:
TARGET: 1 DAY
DEFINITION:
MEASURE:
Average number of days to process a renewal application for a qualified applicant.
TARGET = 1 DAY
License Renewal
Days
Data source:
MQA Licensing & Enforcement Information Database System (LEIDS)
0.6
1.0
0.8
0.6
0.4
0.2
0.0
0.17 0.15
0.19
0.29
0.43
0.86
FY 14-15 Q1
FY 14-15 Q2
FY 14-15 Q3
FY 13-14 Q4
FY 13-14 Q3
FY 13-14 Q2
FY 13-14 Q1
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