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MQA Q4 2014 - 2015

Balanced Scorecard Measures

14

This section highlights three measures from MQA’s Balanced Scorecard that the Division uses to track its

strategic Long Range Plan. It includes short- and long-range goals and performance measures and helps the

Executive Management Team monitor progress toward the goals. These three measures were identified as

critical components of MQA’s strategic priorities.

This measure calculates the average number of days to renew a license for health care professionals and

facilities. The measure includes electronic renewal applications that are processed online and paper renewal

applications that are processed through the U.S. mail, but does not include delinquent renewals.

For practitioners who renew their license online, the measure includes the average number of days from the

date the transaction was initiated online to the date the renewal application was approved. For practitioners

who renew their license by mail, the measure includes the average number of days from the date the renewal

fee is received in its entirety (e.g. the batch received date in the cash batch header) to the date the renewal

application is approved. If a deficiency letter was sent, the measure is adjusted to the number of days from the

date the renewal fee and/or documents are received in their entirety to the date the first deficiency letter was

sent plus the number of days from the renewal cleared letter to the application approved date.

No action steps are currently needed to improve performance.

INITIATIVE:

TARGET: 1 DAY

DEFINITION:

MEASURE:

Average number of days to process a renewal application for a qualified applicant.

TARGET = 1 day

License Renewal

Days

Data source:

MQA Licensing & Enforcement Information Database System (LEIDS) 

1.0

0.8

0.6

0.4

0.2

0.0

0.15

0.19

0.29 0.27

0.43

0.86

FY 14-15 Q1

FY 14-15 Q2

FY 14-15 Q3

FY 14-15 Q4

FY 13-14 Q4

FY 13-14 Q3

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