11 / 24
MQA Q4 2015 - 2016 10
In order to promote the strategic plan among its employees,
MQA launched the “I AM MQA” Strategic Plan Integrated Marketing
Campaign. This campaign is designed to allow employees to determine
the role they play in steering the strategic plan forward and to spark
thoughtful conversations regarding MQA’s strategic initiatives over the
next three years. Each quarter, a different office within the division will be
highlighted. This quarter it is the Bureau of Enforcement.
The Bureau of Enforcement is responsible for
investigating complaints and reports involving
health care practitioners regulated by MQA and
enforcing the appropriate Florida Statutes. Through
the administrative complaint process, the bureau
receives complaints from consumers, investigates
the complaints and works in coordination with MQA’s
22 boards and six councils to prosecute complaints.
The bureau is also responsible for managing the
Unlicensed Activity (ULA) program, which protects
Florida residents and visitors from the potentially
serious and dangerous consequences of receiving
medical and health care services from an unlicensed
person. The ULA unit investigates claims of unlicensed
activity and collaborates with law enforcement
agencies and state attorney’s offices to prosecute
individuals practicing without a license.
Quarter 4 Accomplishments
PRIORITY 3.1:
Readiness for Emerging Health Threats
PRIORITY 4.1:
Effective Agency Process
PRIORITY 5.1:
Regulatory Efficiency
PRIORITY 2.1:
Long, Healthy Life
Twelve MQA managers attended the 24th Annual Florida Sterling
22 healthiest weight activities for the quarter
Average time to disseminate information is 2.3 hours
MQA participated in three outreach events for armed forces licensing this
In the Spotlight: Bureau of Enforcement
(from left to right) Terence Bethea and Deb Boutwell
(from left to right) Scott Flowers, Michelle Miller, Shane Walters, Wendy Foy,
Tihara Rozier, Toby Jusevitch, Mark Whitten, Chris Ferguson, Alicia Fringer,
Donna Howell, Wes Love, Matt Knispel and John Crandall
I AM MQA
Conference learning tracks in process management, strategic planning, leadership and workforce development. In
addition, MQA offered 14 training opportunities to employees with 132 employees participating. Opportunities included
interview skills and the interview process, performance expectations/evaluations, MQA new supervisor training, discipline
process and personnel action request and paperwork.
quarter including Governor Scott’s Veteran Service Awards, the Department of Highway Safety and Motor Vehicles’ Veteran
Appreciation Event and a strategic marketing meeting with the Department of Veterans’ Affairs.
The Background Screening Unit was established within the Bureau of Operations and MQA identified and recruited
resources to begin building the infrastructure necessary to support processes for centralizing background screening for
the division.
The Bureau of Enforcement collaborated with the Bureau of Health Care Practitioner Regulation to improve the process
to request facility inspections prior to licensure. This improvement reduced the number of days to complete initial facility
inspections from 21 (2015) to 9.55 by the end of June.