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MQA Q4 2015 - 2016
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OLLABORATION
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MQA launches new Health Care Complaint Portal
MQA’s Bureau of Enforcement and Bureau of Operations, in partnership with the Agency
for Health Care Administration, launched the new Florida Health Care Complaint Portal.
The portal was created to help consumers to file a complaint with the appropriate state
agency. In order to do this, the portal asks a series of questions to help identify the
nature of a complaint, provides a summary of the complaint and directs the user with
a link to the agency most appropriate for addressing the complaint. This portal also
reduces the instances of complaints sent to the incorrect agency.
For more information about the portal, visit
www.FLHealthComplaint.gov .Unlicensed Activity program collaborates with city of Doral and South
Florida Association of Code Enforcement for training
The MQA Unlicensed Activity (ULA) program partnered with the city of Doral and the
South Florida Association of Code Enforcement (SFACE) to offer a training regarding
the unlicensed practice of health care. Over 30 code compliance officials from various
municipalities within Miami-Dade County attended the training conducted by Sidronio
“Chilo” Casas, ULA liaison. The ULA program works in conjunction with law enforcement
and state attorney’s offices to protect Florida residents and visitors from the potentially
serious and dangerous consequences of receiving medical and health care services from
an unlicensed person.
MQA receives TaxWatch Prudential Productivity Award for VALOR system
On June 15, staff from MQA were recognized at Florida TaxWatch’s 28th Annual
Prudential Productivity Award ceremony for their work on the Veterans Application for
Licensure Online Response (VALOR) system. This award is granted to state employees
who innovatively reduce costs and improve services for Florida taxpayers.
VALOR provides expedited licensure and fee waivers for qualified military veterans
applying to earn a license in a health care profession. Former and current MQA staff
who served as a part of the VALOR team include: Chief for the Bureau of Operations
Lola Pouncey, former Systems Support Services Manager Candy Hughes, Systems
Project Analyst Robert Stover, Project Manager Daniela Lee, Licensure Support Services
Manager Gwen Bailey, Project Manager Matt Bridges, Systems Project Consultant
Lakshmi Sankuratri and former Strategy Manager Allyson Adolphson.
This section showcases the Division of Medical Quality
Assurance (MQA) employees who provide services that impact
job creation and economic growth and affect access to health
care services. Our excellent customer service and dedication
to improving quality and efficiency are often recognized by
our customers: license applicants, health care practitioners
and health care consumers. We uphold the values of the
Department—Innovation, Collaboration, Accountability,
Responsiveness and Excellence—and are pleased to share
some of the great work done this quarter.
INNOVATION
We search for creative solutions and manage resources wisely.
COLLABORATION
We use teamwork to achieve common goals and solve problems.
ACCOMPLISHMENTS